Our Benefit Support Call Center is located in the US, with service representatives in each time zone. We have licenses in all 51 jurisdictions.
Dashboard technologies give us the ability to monitor call volumes, hold times, and abandon rates in real time.
Prescheduled appointments allow EOI to dedicate counselor teams to specific client projects, meaning that the counselors that speak to your employees know your benefits and messaging inside and out.
Your account executive has the ability to monitor quality and coach live calls through the use of whisper technology.
Co-browsing technology allows all employees the opportunity to experience the same benefit interview, regardless of location.