Benefit Support Call Center

Our Benefit Support Call Center is located in the US, with service representatives in each time zone. We have licenses in all 51 jurisdictions.

 

Our Benefit Support Call Center Offers

  • Convenience – complete your benefits enrollment from home or work
  • Benefit counselors who speak your language
  • Appointments to fit your schedule
  • Online scheduling
  • A benefits concierge service schedule your appointment for you
  • Dedicated support to both inbound and outbound calls
  • Custom print and digital communications
  • Group text messaging
  • Stand alone¬†program capability

 

Real Time Call Monitoring

Dashboard technologies give us the ability to monitor call volumes, hold times, and abandon rates in real time.

 

On Demand Appointment Scheduling

Prescheduled appointments allow EOI to dedicate counselor teams to specific client projects, meaning that the counselors that speak to your employees know your benefits and messaging inside and out.

 

Live Coaching

Your account executive has the ability to monitor quality and coach live calls through the use of whisper technology.

 

Co-browsing

Co-browsing technology allows all employees the opportunity to experience the same benefit interview, regardless of location.

 

If you would like to discuss a specific case or have questions about our services, please call (800) 229-4364 or email info@eoiservice.com.